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ENTER THE ARENA

ENTER THE ARENA

Quantara
Quantara

Return Policy

IMPORTANT PAYMENT, CANCELLATION, AND NO-REFUND DISCLOSURE

This Refund Policy and No-Refund Policy ("Refund Policy") governs all payments, purchases, fees, charges, subscriptions, licenses, onboarding costs, activation costs, access fees, strategy-related charges, and other amounts paid or payable to Quantara Capital ("Quantara Capital," "Company," "we," "us," or "our") in connection with our website, platform, marketplace, software, applications, onboarding process, account activation, digital products, digital services, technology services, and related offerings (collectively, the "Services").

This Refund Policy is incorporated into and forms part of our Terms of Use, Marketplace Terms and Conditions, Strategy Manager Agreement, API Authorization and Trading Consent Agreement, Investment Disclaimer and Non-Advisory Disclosure, Risk Disclosure Statement, Privacy Policy, and any applicable checkout page, order form, invoice, payment screen, subscription authorization, onboarding form, clickwrap, electronic consent, or other agreement presented by Quantara Capital.

BY PURCHASING, PAYING FOR, RESERVING, ACTIVATING, ACCESSING, OR USING ANY OF THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND POLICY. IF YOU DO NOT AGREE, DO NOT PURCHASE, PAY FOR, ACCESS, OR USE THE SERVICES.

1. NATURE OF THE SERVICES

Quantara Capital provides digital access, software access, license-based access, marketplace access, onboarding-related services, administrative services, technology services, platform functionality, strategy-related connectivity tools, brokerage integration tools, automation tools, chatbot functionality, and other non-tangible services.

Quantara Capital does not sell physical goods. There are no physical products shipped to you that may be returned.

Because the Services include digital products, digital access rights, onboarding commitments, administrative work, technical provisioning, internal resource allocation, support allocation, account review, configuration processes, infrastructure usage, reserved capacity, proprietary systems access, and third-party processing costs, all payments made to Quantara Capital are final, fully earned, and non-refundable.

2. UNIVERSAL NO-REFUND POLICY

ALL PAYMENTS MADE TO QUANTARA CAPITAL ARE FINAL AND NON-REFUNDABLE.

This no-refund rule applies to all amounts paid to Quantara Capital, including without limitation:

  • Entry License Cost

  • Activation fees

  • Onboarding fees

  • Setup fees

  • Platform access fees

  • Subscription fees

  • Marketplace-related fees

  • Premium feature fees

  • Administrative fees

  • Service reservation fees

  • Waitlist, priority access, or early-access fees

  • Strategy access fees paid through the platform

  • Add-on service fees

  • Reinstatement fees

  • Upgrade fees

  • Renewal fees

  • Any other one-time, recurring, promotional, discounted, bundled, or custom fees

Once a payment is submitted, authorized, captured, settled, or otherwise processed, that payment is non-refundable, non-reversible, and not subject to cancellation, reimbursement, offset, or chargeback on the basis of dissatisfaction, non-use, partial use, delayed use, changed circumstances, or subjective expectations.

3. ENTRY LICENSE COST

THE ENTRY LICENSE COST IS STRICTLY NON-REFUNDABLE.

The Entry License Cost is charged in exchange for, and fully earned upon, one or more of the following:

  • Reservation of access to Quantara Capital's proprietary systems, platform, onboarding pipeline, marketplace, support capacity, and operational resources

  • Grant of a limited, revocable, non-transferable license to access certain portions of the Services

  • Internal review, onboarding preparation, account creation, administrative handling, compliance handling, and access provisioning

  • Allocation of technical, operational, customer support, vendor, and system resources

  • Access to confidential, proprietary, restricted, or limited-availability product environments, tools, workflows, or materials

  • Opportunity to use the Services, whether or not you later use them fully, partially, successfully, or at all

You acknowledge and agree that the Entry License Cost is not a security deposit, not a retainer held for your benefit, not escrowed, and not contingent on your usage, satisfaction, profitability, success, account funding, brokerage connection, strategy selection, or continued participation.

The Entry License Cost is deemed earned immediately upon payment, purchase commitment, provisioning, account activation, reservation, onboarding commencement, or any internal processing associated with your purchase.

4. NO REFUNDS FOR NON-USE, PARTIAL USE, OR USER DECISIONS

You will not receive a refund, reversal, credit, offset, or cancellation because:

  • You changed your mind

  • You no longer want the Services

  • You decided not to continue

  • You failed to complete onboarding

  • You failed to submit requested information

  • You failed to connect your brokerage account

  • You failed to activate your account

  • You failed to use your access

  • You only used part of the Services

  • You misunderstood the offer, despite available disclosures

  • You did not achieve your desired experience

  • You did not obtain expected business, financial, technical, educational, or operational results

  • You were dissatisfied for subjective reasons

  • You lacked technical knowledge, trading knowledge, or operational readiness

  • You became unable or unwilling to use the Services after purchase

  • You experienced internal business changes, staffing changes, vendor changes, cash-flow issues, or strategic changes

  • You later concluded that the Services were not suitable for your needs

Your failure to use the Services does not entitle you to a refund. Access, availability, reservation, provisioning, and readiness to provide the Services are sufficient consideration for all payments made.

5. NO REFUNDS BASED ON PERFORMANCE OR OUTCOMES

Quantara Capital is a technology platform and marketplace provider, not an investment adviser, broker-dealer, or fiduciary, and does not guarantee any financial, trading, commercial, operational, or strategic outcome [file:5][file:9].

Accordingly, you are not entitled to a refund because:

  • A strategy did not perform as hoped

  • Trading results were negative

  • You incurred losses

  • A Strategy Manager underperformed

  • You did not like a strategy

  • You unsubscribed from a strategy

  • Your execution results differed from expectations

  • Your account was unsuitable for a strategy

  • You misunderstood the risks of trading or automation

  • You decided the Services were not worth the purchase price after the fact

No refund is available based on performance, profitability, market conditions, slippage, drawdowns, strategy termination, dissatisfaction with third-party services, or any trading-related result [file:3][file:5][file:7][file:9].

6. NO REFUNDS FOR DELAYS, INTERRUPTIONS, OR THIRD-PARTY ISSUES

You acknowledge that the Services depend in part on third-party providers, including brokerages, technology partners, infrastructure providers, payment processors, and marketplace participants [file:7][file:9][file:11].

Accordingly, no refund, reversal, or payment cancellation will be issued due to:

  • Brokerage delays

  • Brokerage connection issues

  • Brokerage approval issues

  • API interruptions

  • Latency

  • Signal delays

  • Trade execution delays

  • Strategy Manager inactivity

  • Technology vendor outages

  • Payment processor issues

  • User device issues

  • Browser issues

  • Connectivity interruptions

  • Password or authentication problems

  • User-side configuration errors

  • Temporary service interruptions

  • Maintenance windows

  • Security reviews

  • Compliance reviews

  • Fraud reviews

  • Account restrictions or holds imposed under our agreements

7. SUBSCRIPTIONS, RENEWALS, AND CANCELLATIONS

If any part of the Services is offered on a recurring subscription basis, cancellation stops future recurring charges only after the applicable billing period, if permitted by the applicable subscription terms. Cancellation does not entitle you to a refund of any amount already charged.

All current and prior billing period charges remain non-refundable, including where:

  • You cancel after renewal

  • You forget to cancel

  • You do not log in during the billing period

  • You do not use the subscribed feature

  • You unsubscribe from a strategy after being billed

  • You disable your brokerage connection after being billed

  • You stop using the Services after renewal

If the Services include annual, quarterly, monthly, promotional, introductory, bundled, or discounted billing, all such payments are final and non-refundable once charged.

8. LICENSES, ACCESS RIGHTS, AND DIGITAL DELIVERY

Because Quantara Capital provides digital licenses, digital access rights, account availability, proprietary system access, and non-tangible services, you acknowledge and agree that:

  • Digital delivery may begin immediately upon purchase, activation, login availability, onboarding commencement, or account provisioning

  • Quantara Capital may begin performance immediately after purchase

  • The value of the Services includes readiness, reservation, provisioning, processing, and access, not merely active use

  • Once digital access or access preparation begins, the associated fees are fully earned and non-refundable

You waive any argument that a refund is owed merely because you did not maximize use of the digital access purchased.

9. CHARGEBACKS, PAYMENT DISPUTES, AND REVERSALS

YOU AGREE NOT TO INITIATE OR THREATEN A CHARGEBACK, PAYMENT REVERSAL, BANK DISPUTE, OR CARD DISPUTE FOR ANY CHARGE THAT IS VALIDLY AUTHORIZED UNDER THIS REFUND POLICY AND OUR RELATED AGREEMENTS.

Before initiating any payment dispute, you agree to contact Quantara Capital at inquiries@quantaracapital.ai and provide a reasonable opportunity to review the issue.

If you initiate a chargeback, reversal, or payment dispute for a valid charge, Quantara Capital reserves the right to:

  • Contest the dispute with your bank, card network, processor, or payment provider

  • Submit this Refund Policy, our Terms, checkout records, IP logs, usage logs, onboarding records, support records, click-acceptance records, invoices, and related evidence in response

  • Suspend or terminate your account and access to the Services

  • Revoke licenses, subscriptions, marketplace access, and platform permissions

  • Refuse future service

  • Recover damages, fees, administrative expenses, processor penalties, collection costs, arbitration costs, attorneys' fees, and related losses to the maximum extent permitted under our agreements and applicable law

If a payment dispute is resolved in Quantara Capital's favor, you remain responsible for all amounts due, plus any costs incurred by Quantara Capital in responding to or defending against the dispute.

10. FRAUD, ABUSE, AND PAYMENT RISK CONTROLS

Quantara Capital reserves the right to review transactions for fraud, abuse, misuse, unauthorized activity, suspicious behavior, policy circumvention, account manipulation, bonus abuse, promotional abuse, or chargeback risk.

Quantara Capital may, in its sole discretion:

  • Delay activation pending review

  • Request identity verification

  • Request additional payment verification

  • Refuse, cancel, or limit transactions

  • Suspend or terminate access

  • Block users, devices, cards, billing profiles, IP addresses, or accounts associated with payment risk

  • Report suspected fraud or abuse to payment processors, financial institutions, law enforcement, or relevant third parties

No refund will be due merely because Quantara Capital declines, delays, suspends, restricts, or terminates access due to payment risk, fraud concerns, policy enforcement, compliance concerns, or suspected abuse.

11. NO CASH REDEMPTIONS, CREDITS, OR OFFSETS

Payments to Quantara Capital are not redeemable for cash, not exchangeable for cash equivalents, and not eligible for unilateral offsets, deductions, holdbacks, or credits by the customer.

Quantara Capital has no obligation to provide:

  • Cash refunds

  • Partial refunds

  • Pro-rated refunds

  • Account credits

  • Service credits

  • Goodwill adjustments

  • Retroactive discounts

  • Billing reversals

  • Fee waivers after payment

  • Transfer of payments to another person, entity, or account

  • Conversion of one fee type into another

12. NO TRANSFERS OR ASSIGNMENTS OF PURCHASES

Unless Quantara Capital expressly agrees otherwise in writing, purchases, licenses, subscriptions, access rights, and onboarding rights are personal to the purchasing user or entity and may not be assigned, transferred, resold, sublicensed, shared, or credited to another account, person, or business.

The inability or unwillingness of the purchaser to use the Services does not create any right to transfer the purchase or demand a refund.

13. TERMINATION DOES NOT CREATE REFUND RIGHTS

If your account, subscription, access rights, or use of the Services is suspended, restricted, revoked, canceled, or terminated by you, by Quantara Capital, by a brokerage, by a technology provider, or by operation of law, no refund, reimbursement, or cancellation of charges will be issued.

This applies whether termination occurs due to:

  • Violation of our Terms

  • Suspected fraud

  • Payment disputes

  • Non-payment

  • Compliance or security concerns

  • Inactivity

  • User request

  • Business discontinuation by the user

  • Strategy removal

  • Marketplace disputes

  • Technical incompatibility

  • Brokerage restrictions

  • Regulatory concerns

  • Any other reason permitted under our agreements

14. PROCESSOR AND MERCHANT PROTECTION

You acknowledge that unauthorized or improper chargebacks, reversals, and payment disputes can cause substantial harm to Quantara Capital, including processor penalties, reserve requirements, higher processing costs, reputational harm, operational disruptions, and loss of merchant privileges.

You agree that this Refund Policy is intended in part to clearly disclose the no-refund nature of the Services and to reduce misunderstanding, payment disputes, and merchant processing losses.

You further agree that Quantara Capital may rely on:

  • Checkout disclosures

  • Order forms

  • invoice records

  • acceptance records

  • account activation logs

  • login records

  • usage logs

  • email confirmations

  • onboarding records

  • service availability records

  • support correspondence

  • IP address logs

  • payment authorizations

  • subscription records

as evidence that charges were knowingly authorized, disclosed, final, and non-refundable.

15. ACKNOWLEDGMENT OF DIGITAL SERVICE CHARACTER

You expressly acknowledge that:

  • The Services are digital, license-based, access-based, and service-based in nature

  • Quantara Capital begins incurring costs and allocating resources promptly upon purchase

  • The Entry License Cost and other charges are not contingent on any specific result

  • You are purchasing access, availability, provisioning, and service rights, not guaranteed outcomes

  • All fees are final and non-refundable

  • You have had the opportunity to review this Refund Policy before paying

16. CHANGES TO THIS REFUND POLICY

Quantara Capital may modify this Refund Policy at any time by posting an updated version through the Services or otherwise making it available to users. The updated version will become effective as of the stated effective date or posting date.

Any purchases made after the effective date of the updated Refund Policy will be governed by the updated version. Prior purchases remain governed by the version in effect at the time of payment unless otherwise determined by Quantara Capital.

17. INCORPORATION INTO OTHER AGREEMENTS

This Refund Policy supplements and is incorporated into Quantara Capital's other agreements. In the event of any perceived conflict, Quantara Capital may interpret and apply this Refund Policy together with its Terms of Use, checkout terms, subscription terms, order forms, and related agreements to preserve the final, non-refundable nature of payments to the maximum extent permitted under those agreements.

18. CONTACT INFORMATION

Questions regarding billing or payments must be directed to:

Quantara Capital
30 Wall Street, 8th Floor
New York NY, 10005
inquiries@quantaracapital.ai

19. ACKNOWLEDGMENT

BY PAYING ANY AMOUNT TO QUANTARA CAPITAL, YOU ACKNOWLEDGE AND AGREE THAT ALL PAYMENTS ARE FINAL, FULLY EARNED, AND NON-REFUNDABLE, INCLUDING THE ENTRY LICENSE COST.

YOU FURTHER ACKNOWLEDGE THAT YOU WILL NOT BE ENTITLED TO A REFUND, CREDIT, REVERSAL, CHARGEBACK, OR REIMBURSEMENT FOR NON-USE, DISSATISFACTION, DELAY, PARTIAL USE, FAILURE TO ACHIEVE EXPECTED RESULTS, OR TERMINATION OF ACCESS.

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